Getting Started
With ActiveWeb, you can manage and locate records stored in your file room or track and order files stored in our record center.
To login you need to have your account manager submit a User Authorization form.
After you have the User Authorization form completed, watch the video to the right for logon instructions. The ActiveWeb Quick Start Guide and how-to videos below will quickly get you using ActiveWeb.
How-To Videos
How to send boxes to offsite storage
Boxes being sent over to storage need to be inputted online or have a Box Transfer Form filled out for each box. If you require the records center to perform any work on the box, like inventorying or indexing files, you need to fill out a Box Transfer Form even if the box is added to inventory online.
Every box that is added to your inventory must have a bar code label that is supplied by IPS. Take a look at the Barcode Placement form and video for proper placement.
Forms & Guides
Holidays & Closures
New Year's Day - Jan
President's Day - Feb
Good Friday - Mar/Apr
Memorial Day - May
Independence Day - Jul
Labor Day - Sep
Veteran's Day - Nov
Thanksgiving Day - Nov
Black Friday - Nov
Christmas Day - Dec
New Year's Eve - Dec
Frequently Asked Questions
I need a user account
You need to get with your account manager. If you are unsure who that is, please email [email protected].
I forgot my password
On the login screen, click on the "Reset Password" link, then check your email for a reset link. If you have trouble call, support at 575-622-1515.
I'm having trouble logging in
To log in you need to know:
- Customer Key
- Username
- Password
Most login problems we see are from auto-filled fields. Type each piece of information into the field.
If that does not work, take note of what error message shows up on your screen and email that to [email protected].
How do I send a file to put in a box that is already in offsite storage?
Files being sent over to be added to a box that is already in storage can be added online. A File Add-In To Preexisting Box form needs to be filled out and sent with the file(s) to give the records center the direction on what to do with the file.
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